Support Policy

Assalamu Alaikum SCBian. ​Welcome to the Students Community of Bangladesh (SCB) support page. We are committed to engaging, supportive, and safe environment for all our members. This Support Policy outlines how our support process works, what assistance we provide, and what we expect from our community members.

​1. Scope of Support

​Our support team is dedicated to helping members navigate and resolve platform-related issues.

​What We Support:

  • ​Account & Profile Management: Account registration, login difficulties, password resets, and profile setting updates.
  • ​Technical Issues: Reporting website bugs, page load failures, broken links, or functional errors across our web services.
  • ​Community Events & Contests: Questions regarding participation guidelines, schedules, rules, submission verification, and winner announcements for official SCB events and competitions.
  • ​Moderation & Content Inquiries: Questions or appeals regarding post approvals, content removal, or warnings issued in accordance with our community guidelines.

​What We Do Not Support:

  • ​Personal Disputes: Interpersonal disputes between members that do not violate our official Community Guidelines.
  • ​Third-Party Services: Technical issues or queries related to external platforms, external apps, or non-SCB links.
  • ​Professional Advice: Financial, legal, or professional advisory services outside the scope of our student community initiatives.

​2. Support Channel: 

​To ensure your request is tracked and handled efficiently, please reach out to us only through our official support channels:

  • ​Official Email: scb.info.2024@gmail.com
  • ​Help Desk :  +8809658529772
  • ​Community Moderation Team: Reach out to designated moderators or administrators via our official community groups or designated help threads.

​3. Response Time:

​Our support team operates to ensure timely assistance for all inquiries. Normally our respond time upto 24 hours max.

Our support team active 24/7.

  • Quick​ respond time upto 12 to 24 hours for critical website bugs or severe access issues.
  • ​Maintain Respect: Be clear, concise, and respectful in your communication.
  • ​Zero Tolerance for Abuse: Abusive language, harassment, threats, or hate speech toward support staff will lead to an immediate ban from support services and potential suspension of your community account.

​4. Updates to This PolicyUpdates to This Policy

​SCB reserves the right to revise or update this Support Policy at any time. Any changes will be posted on this page with an updated modification date.


Last Updated :  08 October 2026